Federal officials acting on ‘thousands’ of complaints related to Southwest meltdown

Federal officials say they are acting on “thousands” of complaints by Southwest Airlines customers after its days-long holiday travel meltdown — including complaints that Southwest is not making good on its pledge to issue refunds.

​Federal officials say they are acting on “thousands” of complaints by Southwest Airlines customers after its days-long holiday travel meltdown — including complaints that Southwest is not making good on its pledge to issue refunds.